TERMS AND CONDITIONS

Thank you for visiting Outside The Box Home and Gifts! By continuing to browse and use this website, you are agreeing to be complicit with and bound by the following terms and conditions.

Please read the following terms and conditions carefully before placing an order with us as by doing so, you agree to be bound by these terms.

Definitions

Customers or visitors to this website are referred to as “you.”Outside The Box Home & Gifts is referred to as “us,” “our” or “we.”

OUTLINE

By visiting our site and/ or purchasing from us, you agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

GENERAL TERMS & CONDITIONS

We reserve the right to refuse service to anyone for any reason and at any time.

 

This website contains material which is owned by and/or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and product descriptions. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. The design, layout, branding and item descriptions are property of Icon Trade UK Ltd, t/a Outside the Box Home and Gifts and any unauthorized use including but not limited to reproducing, copying, selling, reselling or exploiting is strictly prohibited without express permission from the owners. Sharing on social media is permitted as long as Outside the Box Home and Gifts receives credit.

 

Product pricing and availability is subject to change without notice. Prices shown on the website are VAT inclusive and are quoted in Pounds Sterling.

Icon Trade UK Ltd (“[www.otbhomeandgifts.co.uk]”) owns and operate this Website.  This document governs your relationship with [www.otbhomeandgifts.co.uk] (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by [www.otbhomeandgifts.co.uk]. [www.otbhomeandgifts.co.uk] has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Our Company

We are a registered company in Scotland. Our UK company registration number is. SC622191 Our registered business name is Icon Trade UK Ltd. We trade under the name 'Outside The Box Home and Gifts'. Our website address is: www.otbhomeandgifts.co.uk. For any correspondence please send it to the address below or contact us on our email address:

Outside The Box

Suite 2/3

48 West George St

Glasgow

G2 1BP

Email: info@otbhomeandgifts.co.uk

Pricing

All prices shown on our website are inclusive of VAT and in GBP (£). We reserve the right to change our terms and conditions and/or product and price information without any notice being given.  

Payment

We accept all major credit and debit cards as well as payment through PayPal. 

Packaging

We will make every effort possible to ensure your package is boxed securely and safely to protect to items inside.

Postage

Our delivery costs are £3.99 for standard delivery which will take 3-5 working days, £4.99 for 1st Class Delivery which usually arrives in 1-2 working days* or we have a Special delivery option which costs £10.99 and will guarantee your parcel arrives by 1pm the next working day. 

 

95% of our orders are dispatched using Royal Mail with the remaining 5% being dispatched using a carefully chosen courier service. All of our items are sent tracked so you will be able to track your delivery during its journey to you. Please note, your delivery may require a signiture.

If you have an enquiry regarding your order or shipping please email info@otbhomeandgifts.co.uk 

*Please note, orders must be placed by 2:00pm for same day dispatch. Any orders received after this time will be dispatched the next working day.

 

Please note, Royal Mail require us to wait 10 working days from the estimated date of delivery of your parcel to declare any items lost. This is of course a rare occurrence but we must ask that unless you have selected Special guaranteed delivery then you must allow up to 10 working days for your package to arrive. 

Quality of Products

We have chosen to work with UK suppliers and thoroughly researched the market before any purchases were made. We take great care to accurately describe each item and used photographs which best show off the product.

We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us at info@otbhomeandgifts.co.uk and we'll resolve any issues we can.

Customer Service

We will always endeavour to provide excellent customer service because your business is very important to us. We genuinely care about each and every customer's experience shopping with us and so if for any reason you experience a problem or issue with your order or product(s) please do not hesitate to contact us by email at info@otbhomeandgifts.co.uk and we will resolve any issues as soon as possible.

Returns ​/ Refunds

You may return products for any reason within 14 days of receipt of goods for a full refund of the item(s) cost. Items must be returned in their original packaging . Sealed items must remain sealed. Return postage costs are the responsibility of the buyer and Outside The Box will not refund return postage costs (including costs paid by buyer to send the item to them) unless an item is faulty or damaged. We always recommend that you return your items via a tracked delivery service as Outside The Box cannot be held responsible for any customer returns which are deemed lost in transit. It is your responsibility to ensure items are packaged securely and sent via a secure return method. Refund are always made to the original payment method for customer security. 

Security

We understand that your want to shop securely and with confidence. Our website platform is run by a company who use an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised.

 

Promo Codes/ Discounts

On occasion, we may offer promotional codes or vouchers for use on www.otbhomeandgifts.co.uk only. Each promotional code or voucher will detail any specific terms and conditions for the offer such as:

  • Percentage of money off our products

  • Free Delivery


Icon Trade UK Ltd t/a Outside The Box Home and Gifts reserves the right to cancel, modify or suspend these promotions at any time and for any reason and without prior notice.